Richmond VA · Common Questions

Frequently Asked Questions.

Everything you want to know about US Pest Control — our plans, our products, our services, and how we work. Can't find your answer here? Call 804-788-0800 and a real person answers.

Plans & Pricing

How much does pest control cost in Richmond VA?

Our Pest Plus Plan starts at $45 per month with bimonthly service on a 12-month maintenance agreement. An initial service fee applies for new accounts. We give you exact pricing over the phone before scheduling — call  and we will quote you right on the call.

What is included in the Pest Plus Plan?

The Pest Plus Plan includes bimonthly service (6 scheduled visits per year), interior and exterior treatment at every visit, coverage for rodents (mice & rats) ants, roaches, spiders, wasps, and 20+ common household pests, unlimited service requests between visits at no additional charge, and photo documentation uploaded to your customer portal after every visit.

What does the Bundle Plan include?

Our Bundle Plan starts at $84 per month and combines the Pest Plus Plan with seasonal mosquito and tick control (April through October). Six bimonthly general pest visits plus mosquito and tick barrier treatments every 21 to 30 days throughout the active season.

Do you offer financing?

Yes. We offer financing options for larger services like crawl space remediation, termite treatment, and major pest elimination projects. See our Financing page for details or call 804-788-0800 to discuss options.

What is a 12-month maintenance agreement?

Our 12-month agreement is a service commitment — not a lock-in contract with penalties. It includes 6 bimonthly scheduled visits, unlimited service requests between visits, photo documentation at every visit, and our 100% satisfaction guarantee. We stand behind our work.

Service & Scheduling

How quickly can you respond to a pest problem?

Same-day and next-day service is available in most Richmond metro locations. We understand pest problems don't wait. Call 804-788-0800 and we will get a technician to you as quickly as possible.

Do I need to be home during service?

For interior service, yes — we need access to the interior of your home. For exterior-only service visits, we can often treat the perimeter while you are away if arrangements are made in advance. Call us to discuss the best setup for your schedule.

What happens if pests come back between scheduled visits?

Call us and we come back at no additional charge. Under your maintenance agreement, unlimited service requests between scheduled visits are included. This is not a loophole — it is our promise.

Do you offer same-day service?

Yes, in most cases. Call 804-788-0800 as early in the day as possible and we will do our best to get a technician to you the same day. Availability varies by location and time of year.

How do I schedule a service?

Call 804-788-0800, fill out our quote form online, or send us a message on the Contact page. A real member of our Richmond team will call you back within one business hour to discuss your situation and schedule service.

Pest Control Products & Safety

Are your pest control products safe for pets and children?

Yes. We use EPA-registered products applied by licensed Virginia technicians according to all label directions. We always advise you of any specific preparation needed before treatment and re-entry times after treatment. Pet and kid safe application is standard at every service.

What products do you use?

We use professional-grade, EPA-registered residual products selected for their effectiveness and environmental profile. We practice Integrated Pest Management (IPM) — using the right product for each specific pest problem, applied at the correct rate and location. We do not use generic or one-size-fits-all products.

Do you use eco-friendly pest control?

Yes. Our approach is grounded in Integrated Pest Management principles — using targeted treatments that address the source of pest activity with the minimum product volume needed to be effective. All products we use are EPA-registered and selected for their targeted impact.

Will pest control treatments smell?

Most of our interior & exterior treatments are odorless or have minimal, short-lived scent. Some interior applications may have a faint odor that dissipates within a few hours. We will advise you specifically before any interior treatment on what to expect.

Services We Offer

What pests do you treat?

We treat ants (all species), cockroaches, rodents (mice and rats), termites, bed bugs, mosquitoes, ticks, fleas, spiders, wasps, hornets, silverfish, earwigs, centipedes, stink bugs, and most common household pests. See our Services page for the complete list.

Do you offer termite inspections?

Yes. We provide full termite inspections throughout the Richmond metro area, including NPMA-33 Wood Destroying Insect reports required for real estate transactions. We use Termidor liquid treatment and Trelona ATBS bait stations. Call 804-788-0800 to schedule.

Do you offer crawl space services?

Yes. We handle full crawl space remediation in-house — vapor barrier installation, insulation removal and replacement, mold and fungus remediation, and dehumidifier installation and maintenance. No subcontractors.

Do you provide commercial pest control?

Yes. We serve restaurants, property managers, landlords, warehouses, hotels, nursing homes, and other commercial facilities throughout the Richmond area with scheduled programs and full compliance documentation. See our Commercial page.

Do you offer real estate pest inspections?

Yes. We provide NPMA-33 Wood Destroying Insect (WDI) inspection reports for home sales and refinancing, and new construction termite pre-treatments for builders. Fast turnaround to keep your closing on schedule.

About US Pest Control

Are you locally owned?

Yes. US Pest Control is locally owned and operated in Richmond, Virginia since 1991. We are not a franchise, not a national chain, and not a call center operation. When you call, you reach a real member of our Richmond team who knows your account.

How long have you been in business?

US Pest Control was founded in 1991 — making us one of the longest-running locally owned pest control companies in the Richmond metro area. Under the current leadership of Aaron Owens, the company has grown significantly while maintaining the local, personal character that defines who we are.

Are your technicians licensed?

Yes. All US Pest Control technicians are licensed by the Virginia Department of Agriculture and Consumer Services. Technicians hold Category 7A (General Pest Control) and Category 7B (Wood Destroying Organisms) commercial applicator certifications. We are fully licensed and insured for all services we provide.

What is your service area?

We serve the entire Richmond metro area within approximately 30 miles — including Richmond City, Henrico County, Chesterfield County, Hanover County, Goochland County, Powhatan County, Colonial Heights, Petersburg, Hopewell, and New Kent County.

How do I access the customer portal?

Visit uspest.pestportals.com or click Customer Login at the top of any page. Your portal shows your full service history, photos from every visit, upcoming appointments, and account information.

Still Have Questions?

Call Us — A Real Person Answers.

If your question isn't answered here, call 804-788-0800 and a member of our Richmond team will answer directly. We are happy to talk through your pest situation before you commit to anything.

Ready to Get Started?

Free quote, same-day response, and service backed by 30+ years of local ownership in Richmond VA. 800+ five-star reviews.